Returns & Exchanges

At Farmer Gracy UK, we want you to be delighted with your garden; if your bulbs or plants arrive in less than perfect condition, you can return them within 30 days for a full refund or replacement. We stand by the quality of our stock and offer a complete growth guarantee to ensure your gardening success.

Return Process

• 1.
  Contact Customer Support

  Email our gardening experts within 30 days of delivery, including your order number and clear photographs of the items you wish to return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the correct return shipping address.

• 3.
  Pack Securely

  Place the items back in their original ventilated packaging to prevent damage or rot during transit, ensuring the RMA number is clearly marked on the outside.

• 4.
  Refund Processing

  Once our nursery team inspects the returned goods, we will process your refund or dispatch your replacements within 5-7 working days.