Frequently Asked Questions
Everything you need to know about your flower bulb order.
When will my order be dispatched?
We dispatch orders according to the appropriate planting season. Spring-flowering bulbs are shipped in autumn, while summer-flowering varieties are sent out in spring to ensure they arrive at the perfect time for planting.
What are your delivery costs within the UK?
We offer a flat-rate shipping fee for all UK mainland orders. Standard delivery is handled by our specialist couriers to ensure your plants and bulbs arrive in peak condition.
What happens if my bulbs arrive damaged?
We take great pride in our quality control, but if your items are damaged during transit, please contact our customer service team within 14 days of receipt with photos of the damage for a replacement or refund.
Can I amend or cancel my order after it has been placed?
As long as your order has not yet entered the packing and dispatch process, we can usually make amendments or process a cancellation. Please contact us as soon as possible to request changes.
Do you provide planting instructions?
Yes, every order includes a detailed digital planting guide, and our website features specific growing tips for each variety to help you achieve the best results in your garden.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.